Effective starting May 25, 2018 (see previous versions)
At Sproose*, we want to be completely open and transparent about how we collect, use, and share information about you.
Sproose, “we” and “us” refers to Sproose Innovation Ltd. is a company registered in Ireland (company number: 562179) with an address of Unit 23, Guinness Enterprise Center, Dublin 8. We offer a range of services, but primarily our booking platform (web and mobile applications) for dry cleaning, laundry and other services. We refer to all these products, together with our other services, websites and mobile apps as “The Sproose Platform” in this policy.
This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use The Sproose Platform or interact with any other aspect of our business.
Data we collect about you
We collect information about you when you provide it to us, when you use The Sproose Platform, and when other sources provide it to us, as further described below.
Data you provide to us
We collect information about you when you use The Sproose Platform or otherwise provide it directly to us.
Registration & Account Info
We collect information about you when you create or modify an account. For example; you provide your contact information when you register for The Sproose Platform and information when you book a collection.
We collect information about the collection/delivery locations you enter and service providers you choose.
We do not keep any sensitive information regarding your credit cards on our servers. All payments are made through secure & trusted third parties such as Stripe.
Feedback & Customer Support Info
Data we collect automatically
We collect the following information about you when you use The Sproose Platform. This includes personal information and usage information. We collect this information both directly and by using third party software such as Intercom, which is a customer communication platform.
Information we collect directly:
Standard data tracked using third party software
This is a non-exhaustive list.
How we use your data
We will always make our best efforts to be open and transparent about how we use your data. Primarily, we will use your data for the following purposes:
We may also use your data for analysis purposes to get a better understanding your use of The Sproose Platform. This helps us better understand market trends and usability so we can improve The Sproose Platform and provider a better experience for all our customers.
Secondly, we will send you communications that we hope will be of interest to you. These might include newsletters, special offers, service updates, service notices and promotions. You give us consent (opt in) to these communications when you create and account with us. You can opt out of these communications at any time by;
Our website uses “cookie” technology. A cookie is a small piece of text stored by the browser on your device, at the request of our server. A cookie enables a server to identify a device. This allows us to offer the best services possible to you by allowing us to recognize you as a unique user. Th cookie can also provide us with information about how you use our website. Cookies are commonly used on the Internet and do not harm your computer system.
Who we share your data with
We will never share your personal data with anyone except with the following groups:
Example: A Service Provider will need access to your Collection Address, so they know where to make the collection. Similarly, they will need access to your contact number or email address to contact you if there is a problem with the delivery or they cannot locate address.
Example: We may use your information such as your email via Intercom to provide you with status updates or push notifications with information regarding your order.
We will retain your personal information where we have an ongoing legitimate business need or interest to do so.
Example: We will retain your personal data while you have an account, so you can access our Services.
Example: We will retain your activity information so we can meet our legal, tax or accounting obligations and/or for auditing purposes.
If, having registered for any of our services, you do not use them for a reasonable time (which may vary depending on your usage) we may contact you to ensure you’re still happy to receive communications from us and/or have an account with us.
Your data rights
We will always respect your privacy & data protection rights.
Right to be informed
This policy best describes our data practices. Should you need any further clarification on our data practices, please email email@example.com
Right of access
We will provide you with the tools to access your personal information through your account. You may also request from us a Subject Access Request in which we can clarify the data we store about you and why we store it.
Right of data portability
Subject to an Access Request we will export all the data we have about you in electronic format, so you can review and re-use for whatever purposes you deem necessary.
Right of rectification
We will provide you with the tools to update / edit your personal information through your account, so it is currant and accurate.
Please note that it is your responsibility to check and ensure that all information or data you provide while using our Services is correct, complete, accurate and not misleading.
You may request the deletion of your personal information at any time. To do this, simply email us at firstname.lastname@example.org.
You have the right to opt-out of receiving marketing communications at any time. You can exercise this right by using the unsubscribe functionality in the communication you receive or by amending your profile accordingly.
You have the right to Delete your account at any time. You may also request the deletion of all your personal information at any time. To do this, simply email us at email@example.com.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Your data is held on secure servers hosted by Amazon Web Services and other cloud platforms. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.
Sale of Business
By emailing at: firstname.lastname@example.org
By writing to us at:
Sproose Innovation Limited,
Unit 23, Guinness Enterprise Center,